Complaints Articles RSS Feed
Dealing With Complaints - General Guidelines
Viewed 435 times since Mon, Jul 17, 2017
Dealing with complaints:   Our aim is to keep a client happy, avoid bad reviews, avoid refunds and if given, that they are kept to a minimum. Possible reasons for complaints are:   Flowers differ from what was shown or described:   This is a... Read More
Assessing Complaints
Viewed 213 times since Mon, Jul 17, 2017
When assessing complaints regarding the flower it is important to consider a few things.  Photo As per our terms and conditions we must receive a clear photo of the bouquet so we can assess the complaint properly. if regarding the quality of the... Read More